Damage Policy

This Damage Policy outlines Wolpaq's approach to equipment damage, accidental damage during installation, post-installation physical damage to installed systems, and the respective responsibilities of Wolpaq and the Client in each scenario. This policy applies to all products supplied and installed by Wolpaq, including Wind + Solar Hybrid Energy systems, Smart AI Classroom equipment, IT infrastructure hardware, CCTV and surveillance systems, and Building Automation components.

1. Damage During Delivery and Installation

Wolpaq takes full responsibility for the safe handling and installation of all equipment supplied under a project contract. In the event that equipment is damaged during transit or as a direct result of Wolpaq's installation activities:

• Wolpaq will arrange for the repair or replacement of the damaged item at no additional cost to the Client
• The Client must report any visible delivery damage to Wolpaq's project team within 24 hours of delivery, supported by photographic evidence
• Damage discovered post-installation that is attributable to Wolpaq's workmanship will be addressed under the workmanship warranty (1 year)

2. Post-Installation Damage Categories

3. Accidental Damage — Solar Panels and Energy Systems

Solar PV panels and associated energy system components are installed outdoors and are exposed to environmental conditions. The following provisions apply:

• Hailstorm or impact damage: Panels are designed and certified to withstand hailstones up to 25mm at 23m/s. Damage from extreme hail events exceeding this specification is classified as an environmental event and is not covered under warranty. The Client is advised to include solar installations in their building insurance policy.
• Lightning damage: All Wolpaq energy systems are installed with appropriate surge protection as per standard. However, direct lightning strikes are force majeure events. Clients should ensure lightning protection measures are in place on the building structure.
• Animal or bird damage: Wolpaq recommends bird-proofing measures for rooftop panels. Damage caused by birds nesting or animals is the Client's responsibility.

4. Accidental Damage — Smart AI Classroom Equipment

Interactive flat panels, AV systems, and classroom technology are deployed in active educational environments. The following applies:

• Screen damage from impact (broken glass, cracked displays) caused by students, staff, or objects is not covered under warranty
• Damage to external ports, connectors, or peripheral devices due to mishandling is not covered
• Wolpaq offers optional accidental damage protection plans for classroom equipment — please enquire at the time of project agreement
• Equipment that has been subject to liquid damage will be assessed on a case-by-case basis; repair costs will be borne by the Client

5. Reporting Damage

In the event of any damage to Wolpaq-installed equipment, the Client must:

• Report the damage to Wolpaq promptly — within 72 hours of discovery — via email at info@wolpaq.com or phone at +91 90597 30203
• Provide clear photographs and a written description of the damage and the circumstances under which it occurred
• Preserve the damaged equipment in its current state pending assessment by Wolpaq's technical team
• Not attempt self-repair or engage a third party for repair without prior written approval from Wolpaq, as this may affect any applicable warranty or insurance claim

6. Chargeable Repair Services

Where damage falls outside warranty coverage, Wolpaq will provide a written repair or replacement quotation within 5 business days of the damage assessment. Chargeable repairs are carried out to the same standards as new installations, with a 90-day workmanship guarantee on all remedial work. Clients may choose to accept the quotation, source an alternative repairer (at their own risk), or proceed without repair.

7. Insurance Recommendation

Wolpaq strongly recommends that all Clients ensure their building and contents insurance policies cover installed technology and energy systems against accidental damage, fire, theft, vandalism, and natural disaster events. Some insurers offer specific technology and renewable energy equipment riders that provide comprehensive coverage. Wolpaq can provide installation documentation and system value records to assist with insurance declarations upon request.