Wolpaq is committed to ensuring your systems operate at their best at all times. Whether you need technical assistance, have a warranty query, or require routine maintenance, our support team is here to help.
+91 90597 30203
Mon – Sat: 9 AM – 6 PM IST
info@wolpaq.com
Response within 4 business
hours
Dispatched for critical faults and scheduled maintenance visits as per AMC agreement
24/7 cloud-based monitoring for energy and network systems enrolled in our AMC programme
Wolpaq provides technical support across all our service verticals:
The following response time targets apply to clients enrolled in a Wolpaq Annual Maintenance Contract (AMC). Clients without an AMC are served on a best-effort basis.
| Priority Level | Description | Initial Response | Resolution Target |
|---|---|---|---|
| Critical | Complete system failure — energy, network or security system fully down | Within 2 hours | Same day / next business day |
| High | Major component failure with significant operational impact | Within 4 hours | Within 2 business days |
| Medium | Partial fault — system operational but degraded performance | Within 8 hours | Within 5 business days |
| Low | Non-urgent query, configuration change, or general assistance | Within 1 business day | Within 10 business days |
Wolpaq's AMC programme is designed to ensure the long-term health and performance of all installed systems. AMC subscribers receive:
To enquire about AMC pricing and coverage for your installed system, please contact our team using the details below.
When contacting our support team, please have the following information ready to help us respond quickly and accurately:
Wolpaq smart Solutions
Bengaluru, Karnataka – 560043, India
Email: info@wolpaq.com
Phone: +91 90597 30203
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
Emergency (AMC Clients): 24/7 via registered contact number