Privacy Policy

Wolpaq ("we", "our", or "us") is committed to protecting the privacy and personal data of every individual who interacts with our website, services, and technology solutions. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.wolpaq.com or engage with us for the deployment of Wind + Solar Hybrid Energy systems, Smart AI Classrooms, IT Infrastructure, CCTV & Surveillance, and Building Automation solutions.

By using our website or engaging our services, you consent to the practices described in this policy. Please read it carefully.

1. Information We Collect

We collect information necessary to deliver our services, respond to enquiries, and improve your experience. This includes:

• Personal identification information: Name, designation, organisation name, email address, phone number, and postal address — provided when you fill out a contact form, request a quote, or book a consultation.
• Site and facility information: Details about your premises, energy consumption, existing infrastructure, or technology requirements — shared during project scoping and assessment.
• Usage data: IP address, browser type, pages visited, time spent on pages, and referral source — collected automatically through cookies and analytics tools when you visit our website.
• Communication records: Emails, messages, and call records exchanged between you and our team during the sales, project, or support process.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide project consultations and quotations
• To design, deploy, and commission energy and technology solutions at your facility
• To provide ongoing technical support, maintenance, and Annual Maintenance Contract (AMC) services
• To send relevant updates, service notifications, and promotional communications (you may opt out at any time)
• To improve our website content, service offerings, and user experience
• To comply with applicable legal and regulatory obligations

3. Data Sharing and Disclosure

Wolpaq does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Trusted service partners: Technology vendors, equipment suppliers, and installation subcontractors engaged in delivering your project — bound by confidentiality agreements.
• Analytics and platform providers: Tools such as Google Analytics used to understand website usage — governed by their own privacy policies.
• Legal compliance: When required by law, court order, or governmental authority.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Project-related records are typically retained for a minimum of 7 years for warranty and compliance purposes. Website enquiry data is retained for up to 2 years.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted communications, access-controlled internal systems, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous usage statistics. Cookies are small text files placed on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

7. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data, subject to legal retention requirements
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.